Happy team = happy customers
I talk a lot about the importance of having a team of happy people.
This isn't because I'm a happy clappy kind of person.
It's because I've spent 16 years working in businesses, seeing the effect of having a happy team (or an ""engaged"" team, if you want some management speak):
+ Happy customers - yes please.
+ Higher customer retention - oh go on then.
+ More new business - sounds good.
+ Fewer leavers - well that will save a lot of time.
+ A nicer place to work - hurrah!
So, focus your efforts on getting a happy team and everything else will slot into place :)
